At Memory Zone, your satisfaction is our top priority. We understand that sometimes a product might not be exactly what you expected — that’s why we offer a 28-Day Money Back Guarantee for your complete peace of mind.
28-Day Money Back Guarantee
We provide a 28-day return policy so you can shop with confidence.
If you’re not completely satisfied with your purchase, you can return your item within 28 days of receipt for a refund or exchange, subject to the conditions below:
Items must be in their original condition, unopened, and unused, unless the product is faulty.
All returns must include the original packaging and proof of purchase.
Refunds are processed to the original payment method.
Your Rights Under the Consumer Rights Act 2015
Under the Consumer Rights Act 2015, you have the legal right to cancel your order without giving a reason:
You can cancel within 14 full days after the day you receive your goods.
You then have a further 14 days to return your unopened goods for a full refund.
This right does not apply to business-to-business (B2B) transactions.
We aim to process all eligible refunds promptly once returned goods are received and inspected.
How to Return Your Order
To start a return, please contact our support team — we’ll guide you through the process to ensure a smooth experience.
Step 1: Contact us via email or our website contact form to request a return.
Step 2: We’ll provide a returns form and a shipping label with a product-specific return address.
Step 3: Pack your item securely and send it back using the label provided.
Once we receive and inspect your return, we’ll issue your refund or replacement as quickly as possible.
Important Notes
For faulty or incorrect items, we’ll cover the return shipping costs.
Refunds may take several business days to appear, depending on your payment provider.